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On business, technology, health and life on the road. Writing helps me understand things better. Maybe you’ll find something useful here, too.

A polite request can be a first step when someone copies your writing. A credit does not automatically make unauthorized copying lawful.
Business
An email list gives you a direct relationship with readers when the reason to subscribe is clear and the messages are useful.
Business
Greplin brought results from several accounts together; the idea raises questions about access and control.
Technology
Choose one preferred URL for each page and direct visitors and search engines there consistently.
Business
ManageFlitter has closed, but reviewing whom you follow can still help keep your feed useful.
Technology
Klout once reduced social activity to one number. My own score was intriguing, but it did not prove expertise or trustworthiness.
Technology
Copyscape helps find matching text; a match starts an investigation rather than proving a legal claim.
Technology
A help desk turns requests from several channels into tickets so answers and follow-up do not vanish in separate inboxes.
Technology
Summify tried to pick the most useful links from a crowded social feed. The lasting idea is to decide what deserves attention before the feed does it for you.
Technology
AcceptEmail was an early email payment request; the lasting lesson is a clear, traceable payment process.
Technology
An email signature helps recipients recognize you and get in touch. Keep it current and avoid distractions.
Technology
Feedback is more useful when you ask visitors to complete a task. Watch where they click, then ask what helped or blocked them.
Technology